1. Appointment Changes
If you need to change your appointment, please contact Jodie's Hair Room as soon as reasonably possible. We will try to accommodate rescheduling requests subject to salon availability.
2. Cancellations
Customers who cannot attend an appointment should notify the salon as early as possible. Early notice gives us an opportunity to offer the appointment time to another customer.
3. Online Payments
Where an appointment requires online payment, the transaction is processed through the payment facility presented during checkout.
A booking should not be treated as paid merely because a customer reaches the payment page. Payment must be successfully completed and verified.
4. Refund Requests
If you believe a payment requires review, please contact the salon with your name, booking details and, where available, your Booking ID.
Refund requests will be reviewed based on the circumstances of the booking, the service and applicable legal requirements.
5. “From” Prices & Service Adjustments
Some salon services are advertised using a starting or “From” price. The final amount can vary depending on hair length, density, condition, required product, time and the service agreed after consultation.
A difference between an advertised starting price and an agreed final service price is not automatically a billing error where the different price has been explained and agreed before the additional service is performed.
6. Service Concerns
If you have a concern about a completed salon service, please contact Jodie's Hair Room promptly so that the concern can be reviewed and an appropriate response can be considered.
7. Duplicate or Incorrect Payment
If you believe you were charged more than once for the same transaction, or that an incorrect payment was processed, contact us with the relevant booking and payment details so the transaction can be investigated.
8. Payment Processing Time
Where a refund is approved and processed, the time taken for funds to appear in the customer's account may depend on the payment provider, card network or financial institution.
9. Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.
10. Contact Us
Please include your Booking ID where available so we can identify the appointment more quickly.
Jodie's Hair Room
414 Grand Junction Road
Clearview SA 5085, Australia
Phone:
0415 716 318
Email:
contact@jodieshairroom.com
Last updated: 11 August 2026